Warranty Policy
Shop with Confidence
At He Is back, we want our customers to shop with confidence. That’s why every product purchased from He Is back.com is covered by our limited warranty.
✅ Warranty Coverage
- Warranty covers defective or malfunctioning items that fail to work properly under normal use.
- Warranty period: [6 Months / 12 Months depending on product]from purchase date.
- Customers may receive:
- Free Repair (if repairable)
- Free Replacement (if same product available)
- Exchange with another product (price adjusted)
- Refund (if repair/replacement not possible)
❌ Warranty Does Not Cover
- General dissatisfaction due to brand or price differences.
- Damage caused by misuse, accident, water, fire, or unauthorized repair/modification.
- Cosmetic issues such as scratches, dents, or normal wear & tear.
- Items without original packaging, invoice, or official He Is back barcode.
- Products with tampered or missing barcodes/serial numbers.
🔄 Warranty Claim Process
- Contact us via [Insert WhatsApp / Email / Phone Number]with your order ID.
- Provide photos/videos showing the issue along with the visible barcode/serial number.
- Our team will verify the product’s warranty eligibility.
- If approved, you’ll receive repair, replacement, exchange, or refund based on availability.
⚡ Important Notes
- Warranty is valid only for purchases made directly from He Is back.com.
- Refunds are processed within 5–10 business days after verification.
- Replacement or exchange items will continue under the original warranty period.
- Warranty is valid only if the official He Is back barcode is intact and scannable.
